from Lewis Baltz: Park City

Abby L. They were patient with my indecision about what repairs I should get or not. They provided the options so I knew what the need-to-do items were and the nice-to-do items were. They were friendly and I loved being able to review the proposed repairs in writing over email before committing to anything.

It may cost more initially, but that type of care saves money and aggravation in the future. But before finding Rich, I had more breakdowns and no-starts than I care to remember. Rich and his people such as Ken and the mechanics whose names I do not know are bright guys, who keep up with the newest techniques. They are also very, very nice people. They have cheerfully driven me to and back from the university countless numbers of times. Maybe Rich sets the example for the shop.


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In one of my first encounters with him decades ago, he rushed to help me when I had a flat tire and could not easily jack up the car and change the tire because of where it was parked in the university garage. I also did not have AAA. I was indeed most grateful to him for quickly coming, and being the owner of the shop at that. He also reprimanded me for the quality of tires I was buying at the time! He has also given me good advice on cars to buy. I am so grateful that the grad student, who initially told me to go to him about 25 years ago! Adam-pinki D. Recommended by RepairPal online, and I would personally recommend them as the top shop on anyone's short list.

Grace B. Adam D. Take excellent care of our cars. Donna E. And I trust them above anything. They have rescued, educated and insisted on safety repairs for my college age daughter's vehicle. Keeping her safe and on the road. She now lives in RI and still returns home to get auto work done.

Fredrica O. All have thanked me and have returned to your shop for future repairs. The entire staff is very friendly and very competent! Reliable always". Thomas K. What more of a recommendation could I give? Deanna L. Wayne V. You forgot to replace the front left head lamp bulb as requested, during NYS Inspection and repair the requested right fog lamp correctly. Lori J. Steve E. During this time I have always received reliable and professional service. Simply put, I have always trusted their work and know I am going to get and honest and accurate assessment of what the cars need and how to repair them properly.

I especially want to highlight the receptionist Ken, who's service has always been excellent. If I call with a mechanical problem, Ken does a terrific job of listening to my concerns and then recommending the best approach to addressing the problem. When picking up my car after repairs have been done, Ken will always give a complete and detailed description of the work and the costs involved.

He is always friendly,courteous and sincere in making sure you I receive the necessary repair at the appropriate costs. Ken's personal approach when dealing with customers is refreshing, especially, when you very seldom see it, in the business of auto repairs. Elizabeth T. Harold B. I heard metallic squealing noises which I thought were my front brakes and brought the car in for brake pad replacement.

Not only were you honest and informing me that the pads were perfectly fine, but you went above and beyond to diagnose the source of the noise a warped rear rotor. Extremely satisfied and am definitely making Village Automotive my regular car shop from now on.

Not cheap but very good. Honest and efficient with a helping of niceness". Virginia S. Charlie P. He and his staff have always been reliable and honest. If they don't have the answer, they will find it. Kathleen D. Competent, friendly, trustworthy and reasonably priced. Also, pleasant to deal with. Philip A.

Lisa T. This loyalty has been earned by their continual dedication to the highest quality of service and a very professional and accommodating attitude by all their personnel. Especially thanks to Ken and John and the man that it all starts with Richie.

Stop using my email address for your marketing tactics. The towing company, Elite was great, too. I am a really satisfied customer! Les W. I asked them to check if I might need a new batter, for example, and they checked it out and determined that mine was just fine Good people. Peter I. The staff is knowledgeable and courteous. I have no problem in recommending your services to my family and friends. Thanks to John,Ken and the boy's. Jun Hee P.

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Mary Lou B. Within minutes the car was inspected and I was told the problem. I was also reminded that the car needed 60, miles service, which was done that day. If it's not broke they don't tell you that it needs to be fixed. Whatever the problem it is fixed the first time! Thank you. The staff is terrific.

Brenda C. Very nice staff! Tony S. They provide excellent, highly dependable service and service recommendations. Their staff is very courteous and knowledgeable. We're extremely satisfied with them. As far as normal servicing goes the work is done properly and always on time. Fred B. Bruce F. Ken and John up front and the mechanics in the bays with Rich coming around to oversee it all.

I feel my cars are in good and caring hands. Always a pleasure. Anonymous A. Village Automotive is always reliable. It is always a pleasure to go there. I also find they are very good at diagnosing the vehicle's problems. I highly recommend Village Auto.

I'd like to be notified of new arrivals in the following categories.

Vincent D. Excellent job as usual. All the best. Ann C. Thank you, John, for taking me home after I left my car off. David S. I contacted the previous owner and he advised me that the noise had been there since the vehicle was new and the dealer was unable to locate the problem. I believe it is the reason he sold the truck. The experts at Village Automotive identified that the frame bolts had not been tightened at the factory and repaired the problem. Thanks to Village Automotive and the documentation provided, I was able to obtain a refund of the money spent from the manufacturer.

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Thanks again too the gents at Village! I trust the work done and so far, so good! Have been a customer for years and wouldn't go anywhere else! John came out to help me pull the spare tire out of the trunk.

Due to early gasoline spill, the spare tire was stuck on the rubber lining in the spare tire well. They also managed to fit an oil change in the busty schedule on the next morning. I am very appreciative to receive such service. Jordan N. Please take me off of your email list, or I am going to post a terrible review for you guys posing as the Jordan character. The staff is always very helpful and professional. We trust Village Automotive and rely on them to keep our cars in tip-top shape. They are always very honest and go out of their way to accommodate us.

Its the spirit and quality of the management team that make this car care center the best I've have ever experienced. Marv H. Very accommodating and helpful. Ken always takes the time to listen, explain, and follow up. Staff is friendly and knowledgeable. Work is done in a reasonable amount of time for a reasonable price. We highly recommend them. Even the hauler said it was great! Village Automotive is the best! Thanks village automotive.. John R. They were polite and completed the service punctually.

During this servicing they discovered a nail in my tire and repaired it. Dan L. Thanks again. Fred W. They don't recommend work that isn't necessary. I prefer going here than to the dealerships. Thanks Guys, and keep up the good work! Doyle D. No hidden costs. Nancy R. Honest, professional and friendly staff and terrific service!! Been a pleasure being a client since What else could you ask for? On my first visit Dec. This time July '13 they went above and beyond to prevent a recurring engine-system warning even though the warning itself was no longer displayed.

I found them on a referral and have already referred Village Auto to others with confidence. Bob C. Great professional work at fair and reasonable prices.. Reliable shop that will do the right things in each case. I had an appt that went as planned and I was on my way home in thirty minutes or less. Frank S. She's still looking and running as good as she is due to you terrific work.

Barbara C. I don't know if others have noted this. Frank M. In fact, I have strongly recommended it to several friends in the past because of its consistently excellent service. Thomas L. Thanks Tom Lynch". James B. Something came up that I needed the car back earlier than I had thought I would, and they were able to accommodate me.

Jay G. Karin S. Village Auto is very, very trustworthy. Howell L. The crew there always makes sure to give me a heads up on any maintenance that may be needed in the coming year and I have never had surprises for as long as I have been bringing my cars to them.

Thanks guys! A great place which is concerned about you and your safety". Mission Accomplished! AC is cold. Radiator is hot. Rita H.

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It's always a pleasure to see Ken and Richy. The garage is spotless. Ken W. James D. It had a hole in the exhaust pipe and it was returned to me a lot quieter than when I left it off. The cost was moderate and the service was superior. I was very happy with this experience. They are very time and pleasant to work with; they keep you informed on the status of your car. We feel they are very trustworthy. The staff are great, the service was friendly and competent. Fast, through and terrific people. Wouldn't trust anyone else touch to my cars. Very efficient Good communication.

Called; was told come in anytime after 30 minutes and it would be done in 15 minutes. It was. Arlene B. They take care of your questions and your car in a professional manner. Thank you for your time. Arleen Buckley". Joyce R. Oh, love the coupons : ". A little concerned. A customer only for the last few years, I have been pleased with the service each visit.

Repairs necessary have been handled competently and I feel confident about the advice I received. Couldn't ask for anything more! Ron D. Safety is always my main concern, and any repair you've suggested has been estimated, explained and then carried out quickly. I couldn't trust my car to anyone else.

Thank you! The reception staff was friendly. Almost always a good experience with fair prices helpful advice and transportation home. So much better than car dealerships or chain repair shops. Doris M. Service completed in timely fashion. Anne H. Recently brought my car in for an oil change. Ken knows my tendency to ignore little details like inspections, and noticed my inspection was expiring next month. The inspection had also been taken care of when I picked my car up! That's what I call great service! John, Ken and Richie kept me informed of the status of my car repair, offered to pick me up, and in general were extremely courteous and friendly.

The cost of the repairs was greater than I had expected, but they asked permission for the extra work, and explained it satisfactorily. Barbara Badalamenti". Pat U. I don't causally give 5-stars but V.


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Not cheap but worth it to know one is getting a safe, well-serviced car back. Kevin M. Attendees were extremely helpful and knowledgeable. I would absolutely recommend service to others. Oil Cap was left on loose, and required a second visit, but issue was rectified timely. I have never been disappointed bu them. Kathy M. It is wonderful having such a professional automotive service center that makes you feel like you are part of there family. I bring all three of my vehicles to you and every time I feel like the work is done well quickly and is priced right!

Keep up the great work. I've been going there for years to have my car serviced and they are the best! I called and they took my car in at a moments notice and located and fixed the problem promptly. As always, friendly and courteous service. Even minor repairs are given with courtesy; this is a well managed shop and widely recognized as the best in our area.

Everything was done in a timely manner and explained perfectly. It was much appreciated!! Excellent service as usual. Salma R. I didn't have to wait very long to have my car serviced. Can't ask for anything more!!! New in publisher's shrink-wrap. A Mint copy.

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